Telenor Pakistan signs up Sybrid as contact center outsourcing partner

Telenor Pakistan has signed an agreement according to which it will outsource part of its customer services operations to Sybrid. For the purpose, Sybrid will establish a contact center in Islamabad which will initially comprise 100 customer relations officers but with the capacity to move to 500 depending on business needs. The agreement was signed by Christian Albech, CEO Telenor Pakistan and Iqbal Ali Lakhani, Chairman Lakson Group & CEO Sybrid at a local hotel today.

Lakson Group has also agreed to port-in to Telenor Pakistan 800 of its postpaid business connections. In addition, Lakson Group will look at the possibility of opening Easypaisa accounts for salary disbursals to 10,000 of its factory workers spread across 15 group companies.


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