FedEx Embarassed by Awful Delivery

If you have been checking out internet videos over the past few days, That's pretty sure you would have stumbled upon the video clip of a FedEx worker who was caught red-handed tossing a computer monitor over a fence. The man didn’t even bother ringing the doorbell or attempted to place the monitor down carefully – he just tossed it over the fence like it was the normal thing to do.

The 21-second YouTube video that appears to come from a surveillance camera, has over 4-million views to date. When Digital Journal reported this story a night ago, the video had been viewed by about 650,000.

The poster of the video writes writes in the description, "The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate. Now I have to return my monitor since it is broken."

FedEx has responded to the incident that involved an employee delivering a fragile package without taking care and seems like they have resolved the situation to the customer’s satisfaction, and is handling the employee according to its disciplinary policies. The customer who filmed the video received a replacement monitor free of charge and an apology from FedEx about the situation.

"I want you to know that I was upset, embarrassed, and very sorry for our customer’s poor experience. We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery," said Matthew Thornton, a FedEx senior vice president.