MALAYSIA HONORS TOILET CLEANERS EXCELLENCE

TO MOTIVATE toilet cleaners to carry out their work diligently, Malaysia's Airports, under its PAY IT FORWARD campaign, has introduced a recognition programme to reward excellent cleaners.

Through the programme, which aims to improve toilet cleanliness, Malaysia's Airports will reward cleaners based on good attendance, quick turn-around time and punctuality to encourage excellent work.

Uttam Bahadur Patel, a 21-year old from Nepal working at the airport, the second terminal of the  Kuala Lumpur International Airport, for the past three years, said the award that he received had boosted his spirits in delivering his best best at work.

''I faced many challenges when I started working as I could not speak Bahasa Melayu. However, with the help of my colleagues, I can speak the language and am happy to work with helpful bosses and supervisors.''

Uttam added the new doddle artwork depicting good toilet etiquette, as well as WhatsApp hotline number in each toilet cubicle, has made his work easier as he could respond quickly to complaints from passengers.

The Airport toilet supervisor M. Rasul, 33 from Bangladesh, said before WhatsApp hotline number was introduced, he had to communicate using a  walki-talkie and it was not efficient.

''Now, once we get a feedback from users, we will send our toilet attack team immediately.''

''I received an award before and I used the money to help a friend who was in need. I am so happy that my hard work has paid off ad I can channel it those who are in need.''