MCKINSEY'S A.I. MECHANICS : PRECIS

 

OVER seven weeks this year, McKinsey's A.I. group, QUANTUMBLACK, built its customer service chatbot for ING BANK, with guardrails to prevent it from offering mortgage or investment advice.

Because the viability of the chatbot was uncertain and McKinsey had limited experience with the relatively new technology, the firm did the work as a '' joint experiment '' under the contract with ING, said Bahadir Yilmaz, chief analytics officer at ING.

The bank paid McKinsey for the work, but Mr. Yilmaz said many consultants were willing to do speculative work with generative A.I. without pay because they wanted to demonstrate what they could do with the new technology.

The World Students Society thanks Tripp Mickle.